Terms of Service

Terms of Service

Welcome to Curious Plants! These Terms of Service govern your use of our website and the purchase of products from our online store. By accessing this website and/or making a purchase, you agree to abide by these terms. Please read them carefully before proceeding.

1. Definitions

1.1. "Curious Plants", "we", "us", or "our" refers to the owner of the website and the online shop.

1.2. "You" refers to the user or customer accessing our website and/or purchasing products from our online store.

1.3. "Products" refers to the houseplants and any other items available for purchase on our website.

2. Use of Our Website

2.1. You must be at least 18 years old to use our website and make purchases.

2.2. You agree not to use our website for any illegal or unauthorized purpose.

2.3. We reserve the right to refuse service to anyone for any reason at any time.

3. Product Information and Pricing

3.1. We strive to provide accurate descriptions and images of our products; however, we do not guarantee that all information is accurate, complete, or current.

3.2. Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product at any time without prior notice.

4. Ordering and Payment

4.1. By placing an order through our website, you warrant that you are legally capable of entering into binding contracts.

4.2. You agree to provide current, complete, and accurate purchase and account information for all purchases made on our website.

4.3. Payment for orders must be made in full at the time of purchase. 

5. Shipping and Delivery

5.1. We ship our products within the EU. Shipping costs and delivery times may vary depending on your location and the size of your order.

5.2. We aim to process and ship orders promptly, but we cannot guarantee specific delivery dates.

5.3. Risk of loss and title for products pass to you upon delivery of the items to the carrier.

6. Returns and Refunds

6.1. Plants are living things, and get stressed from being shipped. If there is not something wrong with the order or the plant, plants can not be returned unfortunately. Please take this into consideration when ordering.

6.2. In case of a problem with the order, returned items must be in their original condition and packaging. 

6.3. If a mistake has been made on our side. refunds will be issued for the purchase price of the returned items, including any shipping fees, within 7 days of receiving the returned products.

7. Privacy Policy

7.1. We respect your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and disclose your information. By using our website and making purchases, you consent to our Privacy Policy.

8. Governing Law

8.1. These Terms of Service are governed by and construed in accordance with the laws of the Netherlands. Any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts of The Netherlands.

9. Changes to Terms of Service

9.1. We reserve the right to update, change, or replace any part of these Terms of Service at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our website following the posting of any changes constitutes acceptance of those changes.

If you have any questions about these Terms of Service, please contact us.

Thank you for choosing Curious Plants! Happy shopping!